OCLC invites interested libraries to a special webinar entitled, “QuestionPoint: Take a Second Look.” This webinar will be held on January 21 from noon to 1 pm, Eastern Standard Time.

QuestionPoint is a unique virtual reference management service that provides tools for libraries to
interact with their users via chat and/or e-mail, in cooperation with a global network of QuestionPoint libraries worldwide. Participation in the 24/7 Reference Cooperative is an additional option, and provides libraries with the ability to provide live chat reference services to their users, around the clock.

OCLC staff will also demonstrate some of the major QuestionPoint improvements, including the chat interface’s new look and feel. They’ll also discuss some special, limited-time offers for new and current QuestionPoint libraries.

This is a free, live web presentation during which attendees can ask questions of the presenter. Register online at: https://www3.oclc.org/app/request/bin/request.asp?specialCode=QP090121

OCLC’s next install of QuestionPoint is tentatively scheduled for November 23, 2008 at 2 AM ET. The new install will include the Forms Manager for chat forms, and other enhancements, including a new look and feel for the Flash Chat interface. Carol Bonnefil, QP chat guru at OCLC, will present several webinars to take users on a tour of the improved librarian chat interface and key features and to answer your questions. The next webinar is 11/19/08, 9-10 PM ET, and you can register via the QuestionPoint blog. If you’re not able to attend, each webinar will be recorded, and links to the recordings will be posted on the QP blog.