Nylink Member Advocacy: ILL Subscription Pricing Appealed and Reduced
Resident Nylink ILL expert Jon Penn, in reviewing ILL subscription renewal pricing
for Nylink members and affiliates, noticed that something wasn’t adding up. He and
other staff collated last year’s actual ILL use and compared those numbers to renewal
rates. In about fifty cases, renewal pricing, which is automatic, was higher than what
libraries should be paying. Taking the initiative, Jon appealed the renewal pricing for
those members, winning reductions for the majority of them on their 2009-2010 rates.
That’s just one example of Nylink Professional Solutions.
